If there is a problem with a product, please allow us the opportunity to resolve the issue and click here to contact us.
We now offer FREE RETURNS for 30 days after you receive your order. Simply click here to request your return label. Note, you will be taken to our return portal page.
NOTE: For ID Tag Replacement under the Lifetime Guarantee, please visit click here.
Our full return policy is as follows:
- Free Return labels can be generated up to 30 days after you receive your order
- All products are available for return/exchange, however some will offer a store credit only including personalized product, beds, toys, bully sticks, rawhides, and treats
- Returns are typically processed within 2 business days after receipt but can take up to 1-2 weeks
- Free return program is available to addresses in the US only