Limited Lifetime Guarantee
Hot Dog Collars is proud to offer a "Limited Lifetime Guarantee" to our customers for many of our products. Our guarantee promises that we will replace any product purchased from Hot Dog Collars that, due to manufacturer defect, is lost, fails, or unnaturally wears, for the entire life of the product.
Our guarantee does not cover products which are:
- Lost for reasons other than manufacturer defect.
- Outgrown or no longer fits
- Stinky, dirty or smelly
- Exhibiting normal wear and tear
- Damaged intentionally or through neglect
- Damaged due to tie-outs
* We reserve the right to limit the number of replacements when there is excessive use or abuse of our guarantee.
Free Shipping on Returns Policy
If there is a problem with a product, please allow us the opportunity to resolve the issue. Contact us regarding any items that you would like to return or exchange.
"Grab Bag" products are not eligible for returns. Please be sure to measure your pet before ordering to ensure you receive the size you need.
Free return labels can be generated up to 30 days after you receive your order. If you're within the 30 day window from delivery, you can request a return label by clicking here.
- Products are available for return/exchange, however some will offer a store credit only including personalized products, beds, toys, bully sticks, rawhides, and treats.
- Returns are typically processed within 2 business days after receipt, but can take up to 1-2 weeks
- Our free return program is available to addresses in the United States only