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👻 Feeling spooky? Order personalized products by Oct. 14th to ensure delivery in time for Halloween. 🎃

Warranty, Returns and Limited Lifetime Guarantee Information

Limited Lifetime Guarantee

Hot Dog Collars is proud to offer a "Limited Lifetime Guarantee" to our customers for many of our products. Our guarantee promises that we will replace any product purchased from Hot Dog Collars that, due to manufacturer defect, is lost, fails, or unnaturally wears, for the entire life of the product.

Our guarantee does not cover products which are:

  • Lost for reasons other than manufacturer defect.
  • Outgrown or no longer fits
  • Stinky, dirty or smelly
  • Exhibiting normal wear and tear
  • Damaged intentionally or through neglect
  • Damaged due to tie-outs

* We reserve the right to limit the number of replacements when there is excessive use or abuse of our guarantee.

Return Policy

If there is a problem with a product, please allow us the opportunity to resolve the issue. Contact us regarding any items that you would like to return or exchange.

Our full return policy is as follows:

  • Products are available for return/exchange, however some will offer a store credit only including personalized products, beds, toys, bully sticks, rawhides, and treats.
  • We understand the frustration, but customers who enter incorrect personalized information for their pet are not eligible for a free return. Please be sure that your pet's name, your phone number, or any other information is entered correctly BEFORE your purchase is complete. If an error occurs due to a mistake in our production process, we will fix it, but we cannot fix errors in the text entered by customers.
  • Returns are typically processed within 2 business days after receipt, but can take up to 1-2 weeks.
  • Our free return program is available to addresses in the United States only.
  • Returns must be requested within 30 days after an order has been delivered.
  • Grab Bag" products are not eligible for returns. Please be sure to measure your pet before ordering to ensure you receive the size you need.

Contact Us With Questions!

 
We're happy to help! To contact our Hot Dog Collars's customer service department, please use our website's live chat feature (located in the lower right corner of the website), email us at help@hotdogcollars.com, or give us a call Monday - Friday 9am-5pm EST at 1-855-HOT-DOG-1 (1-855-468-3641).

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