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Warranty, Returns and Limited Lifetime Guarantee Information

Limited Lifetime Guarantee

Hot Dog Collars is proud to offer a "Limited Lifetime Guarantee" to our customers for many of our products. Our guarantee promises that we will replace any product purchased from Hot Dog Collars that, due to manufacturer defect, is lost, fails, or unnaturally wears, for the entire life of the product.

Our guarantee does not cover products which are:

  • Lost for reasons other than manufacturer defect.
  • Outgrown or no longer fits
  • Stinky, dirty or smelly
  • Exhibiting normal wear and tear
  • Damaged intentionally or through neglect

* We reserve the right to limit the number of replacements when there is excessive use or abuse of our guarantee.

Free Shipping on Returns Policy

If there is a problem with a product, please allow us the opportunity to resolve the issue. Contact us regarding any items that you would like to return or exchange.

"Grab Bag" products are not eligible for returns. Please be sure to measure your pet before ordering to ensure you receive the size you need.

Free return labels can be generated up to 30 days after you receive your order. If you're within the 30 day window from delivery, you can request a return label by clicking here.

Our full return policy is as follows:
- Products are available for return/exchange, however some will offer a store credit only including personalized products, beds, toys, bully sticks, rawhides, and treats.
- We understand the frustration, but customers who enter incorrect personalized information for their pet are not eligible for a free return
- Returns are typically processed within 2 business days after receipt, but can take up to 1-2 weeks
- Our free return program is available to addresses in the United States only 

Contact Us With Questions!

 
We're happy to help! To contact our Hot Dog Collars's customer service department, please use our website's live chat feature (located in the lower right corner of the website), email us at help@hotdogcollars.com, or give us a call Monday - Friday 9am-5pm EST at 1-855-HOT-DOG-1 (1-855-468-3641).

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