Limited Lifetime Guarantee
Hot Dog Collars is proud to offer a "Limited Lifetime Guarantee" to our customers for many of our products. Our guarantee promises that we will replace any product purchased from Hot Dog Collars that, due to manufacturer defect, is lost, fails, or unnaturally wears, for the entire life of the product.
Our guarantee does not cover products which are:
- Lost for reasons other than manufacturer defect.
- Outgrown or no longer fits
- Stinky, dirty or smelly
- Exhibiting normal wear and tear
- Damaged intentionally or through neglect
- Damaged due to tie-outs
* We reserve the right to limit the number of replacements when there is excessive use or abuse of our guarantee.
If there is a problem with a product, please allow us the opportunity to resolve the issue. Contact us regarding any items that you would like to return or exchange.
Our full return policy is as follows:
- Products are available for return/exchange.
- Personalized Items - We understand the frustration, but customers who enter incorrect personalized information or order the wrong size for their pet are not eligible for a return or exchange. Please be sure that your pet's name, your phone number, or any other information is entered correctly BEFORE your purchase is complete. If an error occurs due to a mistake in our production process, we will fix it, but we cannot fix errors in the text entered by customers. Please be sure to measure your dog and compare it with the measurements of the collar before ordering a personalized collar to avoid ordering the incorrect size. If you are unsure how to measure or have questions about the size of a product, please contact us or use our customer support chat for assistance.
- Returns are typically processed within 2 business days after receipt, but can take up to 1-2 weeks.
- Returns must be requested within 30 days after an order has been delivered.
- "Grab Bag" products are not eligible for returns. Please be sure to measure your pet before ordering to ensure you receive the size you need.