EXCHANGES - CLICK HERE to open our exchange form

RETURNS -READ THE NOTES BEFORE SENDING ANYTHING BACK

Hot Dog Collars
c/o Returns
5091 Cypress Links Blvd
Elkton FL 32033

• Include your order number, name and address (a copy of the packing slip works nicely)
• Please allow 4-6 weeks to process your return
• ALL return requests will incur a restock fee equal to the greater of 30% or $5 per item
• Returns are processed via a corporate check sent to your billing address
• DO NOT REQUEST A SIGNATURE ON YOUR RETURN PACKAGE. Packages are delivered at an unattended facility and will not be signed for
• Clearance, personalized, and certain seasonal items are NOT available for return or exchange.

NOTES, DISCLAIMERS, and ALL THAT LAWYER STUFF:

All products are GUARANTEED for a total of 180 days after purchase. If you believe you have received a defective item, please contact us immediately. HOWEVER, we may ask for an image of, or the actual, item that has been damaged. If we determine that the damage was the result of a tie-out using a plastic clasp collar or due to other mis-use, we reserve the right to refuse an exchange or refund.

If your item shows visible signs of wear and tear, we will not be able to accept a return or exchange. These signs include, but are not limited to, stretched fabric, color fade, wear marks from buckle collars, stretched holes on buckle collars, scratched charms, buckles, and studs, missing pieces, HAIR ON THE ITEM, and stains of any kind. We do not refund outgoing shipping.

Clearance, Personalized, and certain Seasonal items are NOT available for return or exchange.

If you have a damaged toy that carries a manufacturers guarantee, DO NOT end the toy to us. Please follow the instructions on the tag that came with the toy (also detailed on the product page on our website). Damaged toys that we receive are immediately disposed of for sanitary reasons. We cannot offer return shipping and CANNOT provide the replacement toy. These must be handled through the manufacturer