Find quick answers to your questions below...
Order Status
Has my order shipped?
Click the "My Account /
Order Status" link at the top right hand side of our site to check your orders
status.
How do I change quantities or cancel an item in my order?
Please contact us at orders@hotdogcollars.com
to make any changes to open orders
How do I track my order?
Click the "My Account /
Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account /
Order Status" link at the top right hand side of our site to track your order
status. Be sure that all of the items in your order have shipped already. If your
order displays your Package Tracking Numbers, check with the shipper to confirm
that your packages were delivered. If your packages each show a status of "delivered",
please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account /
Order Status" link at the top right hand side of our site to track your order
status. Be sure that all of the items in your order have shipped already. If your
order displays your Package Tracking Numbers, check with the shipper to confirm
that your packages were delivered. If your packages each show a status of "delivered",
please contact customer service for assistance.
My product is missing parts.
Click the "My Account /
Order Status" link at the top right hand side of our site to track your order
status. Be sure that all of the items in your order have shipped already. If your
order displays your Package Tracking Numbers, check with the shipper to confirm
that your packages were delivered. If your packages each show a status of "delivered",
please contact customer service for assistance.
When will my backorder arrive?
Back Orders are sitautions when our Mfg has been unable to provide our stock inventory
at the intially esimtated times. While rare, these back orders do occur and we make
every attempt to fill back orders as quickly as possible. As each situation is different,
the exact time frame will vary and we ask that you contact us directly to determine
the expected ship date.
BACK TO TOP
My Account
How do I create an account?
- Click the "My Account /
Order Status" link at the top right side of our site.
- Enter your email address.
- Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information
is NEVER sold to any other company and is kept completely private. Please view our
Privacy Policy
for more information.
How do I edit my account information?
Click the "My Account /
Order Status" link at the top right hand side of our site to edit your account
information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be
offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account /
Order Status" link at the top right hand side of our site. Under the login box
you'll see a link that says "Forgot your password? Click here". That link will send
an email to you with your password.
How do I return my product?
Please click here for more
information on returning an item.
I received the wrong product.
If you have received the wrong product, please contact customer service to confirm
the error. At that time, you will be asked to return the item to us for exchange
for the correct item
What is your return policy?
Please see our Terms & Conditions
for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of
each item. Also, after placing your order, you may click the
"My Account / Order Status" link at the top right hand side of our site
to track the status of your order. You will receive a shipment confirmation when
your order has shipped and tracking information within 24-48 hours of shipment.
BACK TO TOP
Shipping and Returns
Shipping Policy
Please click here
for our shipping policy.
Returns & Exchanges
Please click here for more
information on returning or exchanging an item. Please note that clearance,
personalized, custom, bulk, and seasonal (Halloween, Christmas, etc) items are not
available for return or exchange.
BACK TO TOP
TROUBLE ADDING TO CART
Why are items not staying in My Shopping Cart?
If you are having problems using our Shopping Cart, your internet browser may not
be set to accept "cookies". A Cookie is a small piece of code that allows us to
"remember" your order and add the items to the shopping bag.
You need to accept cookies from our website so that we keep your shopping items in
your Shopping Bag. To do this, you need to add our shopping cart as a trusted site.
Each browser is a little different, so we provided information below on how to accept
cookies on a variety of browsers below. If you are still having problems, you are
always welcome to place orders over the telephone by contacting customer service
at 1-888-NFL-DOGS.
Steps for Enabling Cookies
Internet Explorer 6.0
- On the top menu bar, click ‘Tools’ then ‘Internet Options…’
- In the Internet Options dialog box, select the ‘Security’ tab at the top.
- Click on the green circle with a check mark labeled ‘Trusted sites’ underneath.
- Now you will be able to click on the button ‘Sites…’
- Make sure Require server verification at the bottom is not checked.
- In the box under ‘Add this Web site to the zone:’ type hotdogcollars.com and click
‘Add’
- Click ‘OK’ and then ‘OK’
Mozilla Firefox
- On the menu at the top, Select Tools then Options.
- Click the Privacy panel and select the Cookies tab.
- Click the ‘Exceptions’.
- In the section ‘Address of web site:’ type hotdogcollars.com
- Click ‘Allow’
- Click ‘Close’
BACK TO TOP
International Shipping
Do you ship to my country?
Please create an account by clicking the
"My Account / Order Status" link at the top right hand side of our site. During
signup we'll ask for your shipping address details including country. If your country
is not in the dropdown menu of available countries, unfortunately we cannot ship
to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and
continue to place your order. Please note that we will not ship your order until
we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be
offered Shipping Method choices and their prices. We will ship your order shortly
after we receive payment from you.
What is the return policy?
Please see our Terms & Conditions
for complete details regarding our return policy.
BACK TO TOP
Guarantees
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how
we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest
standard in Internet security.
BACK TO TOP
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the "My Account /
Order Status" link at the top right hand side of our site to review your orders.
You may compare your order history on our website, with your financial records.
If you have further questions or concerns, please contact customer service for further
assistance.
I need a copy of my receipt/invoice.
Click the "My Account /
Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours of your order being placed. The
reason for the card being charged during the order placement is to protect the security
of our customer’s sensitive information. As we do not store any CC info, there is
no chance of it being lost or stolen. We feel this is the safest approach, however
in the case of back orders, it does cause the card to be charged prior to shipment
of the order.
BACK TO TOP
Buyer's Guide
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are
the recipient of a gift certificate and would like to redeem your gift certificate,
click here.
How do I find my product?
To find the product(s) you're looking for, you may
- Use the navigation menus on the top, left & bottom of our website.
- Type a keyword into the SEARCH box. If you have any trouble locating a product,
feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in.
Categories are located on the top, left & bottom of our website. QUICK TIP: Place
your mouse cursor over anything you think could be a clickable link. You'll notice
that anytime you scroll over something that is a link, your mouse cursor will become
a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor
as an "arrow". You may also type a keyword into the SEARCH box to quickly find a
specific product. If you have any trouble locating a product, feel free to contact
customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the
"View Cart" link at the top of this site to view your cart. At the bottom of
the shopping cart you'll see a box where you may enter your coupon code.
BACK TO TOP
Additional Support
How do I contact you?
Please click here
for our company contact information.
BACK TO TOP